Here is the Small Print;
These “Terms and Conditions” apply to all enquiries and contracts.
Phone calls to and from us may be monitered or recorded.
COMPANY & CONTRACT
Chieftain Training is a trading name operated under licence by Southampton Boat Club Ltd and STCW Ltd. While the name Chieftain Training is used throughout this website and these terms and will appear on your certification, your contract is with either Southampton Boat Club Ltd. or STCW Ltd. (see booking confirmation or receipt).
A booking, (online, by phone, email, in writing or in person) followed by a acceptance (verbally or by email) by Chieftain Training forms the basis of a contract.
Bookings will only be accepted when accompanied by the appropriate “Booking Deposit” or “Full Fees.”
“Booking Deposits” are non-refundable.
“Full Fees” must be made (and cleared with our bank) by the “Full Fees Due Date.” If full payment is not made by this date then Chieftain Training reserves the right to re-sell your place and you will forfeit your booking deposit. Products booked after the “Full Fees Due Date” must pay the “Full Fee” at the time of booking.
PAYMENT OF BOOKING DEPOSIT & FEES
Booking deposits are per person.
|PRODUCT||DEPOSIT AMOUNT||FULL FEES DUE DATE|
|Online / E-Learning Courses||Full course fee||At time of booking|
|Classroom courses up to £750||Full course fee||At time of booking|
|Classroom courses over £750||£750||One calendar month before course start date|
|Fast-Track Modules & Programmes||25% of fees||Two calendar months before the programme start date|
|Consultancy||50% of estimated fees||Within 7 days of invoice|
PAYMENT OPTIONS (FOR “BOOKING DEPOSIT” OR “FEES”)
Our preferred payment methods is bank transfer, although we offer all of the following:
|Bank Transfer||Account Name: Southampton Boat Club Ltd.
Account Number: 4527 5203
Sort Code: 602045
Reference: Your surname or invoice number
|International Bank Transfer||IBAN: GB67NWBK60204545275203
BIC Code: NWBKGB2L
Bank: Nat West
Bank address: 416 Bitterne Road, Bitterne Village, Southampton
|Debit Card||Visa Debit, Delta, Visa Electron, Maestro & Mastercard Debit|
|Credit Card||Visa, Mastercard & American Express|
|Cash||Only in person at our centre or at our boat show stand; do not send us cash by post.|
|Cheque||Payable to “Southampton Boat Club Ltd.” On the back of your cheque write your name and dates you are booking. Products are not booked until we receive payment and products can become booked by someone else while your cheque is “in the post”.|
We accept RYA vouchers as part or full payment on all full price courses except STCW courses. We reserve the right to refuse RYA vouchers on discounted or special offer priced courses. We are unable to give you change if your RYA vouchers are worth a higher value that the course(s) you are buying.
If you book two or more places on the same course then you pay the reduced rate stated in our current price list for each of those places. This assumes one payment and one booking.
CANCELLATION BY CUSTOMER
Cancellations made before the “Full Fees Due Date” (see table above) will only forfeit the booking deposit, cancellations made on or after this date will be liable for their full fees in all cases.
Students who receive a bulk-buy, package or any other discount and then cancel part of their package will lose the benefit of any discount before any refunds are made.
Enrolling on a course you do not have the necessary pre-requisites for will not vary these cancellation terms.
CANCELLATION BY CHIEFTAIN TRAINING & CHANGES TO PROGRAMME
Chieftain Training reserves the right to cancel any booking at any time. In the unlikely event of this happening, we will offer alternative dates, if the dates do not suit you we will offer a full refund of course fees you have paid to us. We will not be liable for any other costs or losses that you may incur, including (but not limited to), travel and accommodation. We recommend you protect yourself by either booking fully flexible/refundable travel/accomadation and/or taking out appropriate insurance. We are unable to provide insurance advice.
If you or we cancel your programme or any part of it and you agree to us transferring your fees to a third-party provider on your behalf instead of refunding you then you become subject to that provider’s terms and conditions. At that point your contract with Chieftain Training is terminated in the same way as if we had refunded you directly.
Chieftain Training reserves the right to make changes to the advertised programme.
In the unlikely event that something unforeseeable and outside of our control forces us to, we reserve the right to postpone a course. This could include, (but is not limited to); extreme weather, regional power outage, national emergency, war, terrorism, epidemic, pandemic, riots, earthquake, strike action, legislation or regulation. If we are forced to postpone your course then both parties will suffer their own associated costs and our sole obligation to you, will be to offer reasonable alternative course dates within a reasonable time scale. If we are unable to do that, then we may choose to cancel the course.
MEDICAL AND SAFETY
For those courses with a practical element (such as RYA Sea Survival, World sailing Offshore Personal Survival Refresher, Fire Fighting, etc.), you must be in good physical health at the start of your course (if in doubt, consult your GP).
The decision as to whether to participate in any of our activities lies with you the participant. By enrolling on any of our courses you accept that there is a risk involved with fire fighting, pool use, life raft training and boating. It is your responsibility to decide if you are fit and healthy enough to start or continue any activity.
For practical and life raft courses you must inform your instructor if you are taking any form of medication.
On matters of safety, the decision of your instructor or skipper is final.
Non-swimmers on Sea Survival courses must inform their instructor and/or life guard at the start of the course.
CERTIFICATION & EXTERNAL FEES
We provide all the necessary coaching, but as with all training courses and exams, we cannot guarantee you pass. For RYA and CT courses, the decision of our Principal is final. For externally moderated exams and for QNUK and CIEH courses, an appeals process is in place.
Certification is included for most courses, External Exam and License fees are listed here and are not included in our fees.
IF YOU LOSE A CERTIFICATE ISSUED BY US THEN WE CAN REPLACE IT. THE FOLLOWING CHARGES APPLY:
- RYA Navigation Certificates – £50 per certificate
- Other RYA Certificates – £25 per certificate
- STCW’10, HSE & CIEH Certificates – £25 per certificate
For replacement RYA SRC Certificates contact the RYA directly.
Students agree to the classroom, craft, resources and accommodation allocated to them.
Chieftain Training reserves the right to terminate your course at any time if your behaviour is unacceptable. In this instance, we have no obligation to pay for any travel costs, expenses or to refund any monies paid to us.
All RYA and MCA courses are taught in the English language. Instructor and Certificate of Competence Candidates will be required to deliver briefings in English as part of their course.
Chieftain Training is not responsible for any loss or damage to your personal possessions while you are with us.
We reserve the right to vary these terms.
A parent or legal guardian must sign a consent form for all under eighteens on Practical and Sea Survival courses. A parent, legal guardian or responsible adult must accompany anyone under the age of eighteen on any of our live aboard courses.
RYA PPR, Short Range Certificate, Safe & Fun & CEVNI Test
These courses are delivered by us, using the RYA Interactive Platform, phone and email support is available from our Instructors.
RYA Day Skipper Shorebased, RYA Coastal Skipper/Yachtmaster Shorebased & RYA Yachtmaster Ocean Shorebased (e-learning)
These courses are delivered via the Skippers Online platform, email support is provided by them.
DELIVERY BY POST
For those courses that require us, to post you course resources, we will normally post your goods within 1 working day from us receiving your order. UK Delivery may then take up to a further two working days. If you are based overseas then we will charge you the additional postage fees and delivery is likely to take longer.
OWN BOAT TUITION
For own boat tuition and boat delivery you must ensure your craft is fully insured and you have informed your insurance company that an instructor or skipper from Chieftain Training will be on board. During Own Boat Tuition the owner will remain the skipper. The Instructor’s decision to stay ashore or head for a safe port is final when involving matters of safety. The owner must provide meals for the Instructor as well as cover all mooring, fuel and general boat expenses. The owner is also expected to pay the instructor’s return travel expenses between ourSouthampton centre and the boat. Chieftain Training reserves the right to cancel an own boat tuition course at any time without refund if they, their staff or agents consider the boat to be unfit for the coutse/passage or un-seaworthy. Owners must ensure that their craft is equipped with all the appropriate equipment for safe navigation and passage.
From time to time our staff and agents will take images or video footage of our courses. These photographs and moving images can be used by us for advertisements, marketing, leaflets, education, training and publicity purposes (including social media). If you would prefer that we did not photograph or film you, please let us know by email before the course starts or tell your Instructor and we will ensure you are not filmed or photographed by us.
In the unlikely event that you are unhappy with any part of your course or dealings with us, we do need to know. In the first instance (stage 1), please tell your instructor or any member of staff, as most problems can be resolved while you are on the course. If they are unable to resolve the problem then you can escalate the complaint to stage 2. At stage 2, we ask you write to “The Principal” at the company headquarters in Southampton within two weeks. Your letter will need to explain what the problem was, who you made aware of the problem, what was done or not done and what you would like done now. Please mark this letter “Private & Confidential” and provide all evidence that you would like to rely on. We will normally respond to you within twenty eight days.
If you are not satisfied with our stage 2 response then you may of course move to stage 3 and contact the awarding body, (RYA, QNUK, CIEH as appropriate). These organisations will expect you to have exhausted the above stage 1 and stage 2 internal procedure first.
In the case of QNUK courses if you are unhappy with their written response you have a Stage 4 open two you which would be to contact Ofqual. In this instance it would be helpful if you copy us and QNUK into your stage 4 written complaint.
PERSONAL DATA / PRIVACY
By making an enquiry with us, or buying any goods or service from us, you agree to us holding your information on electronic and/or paper file and to us contacting you with future offers, news and product information. You may at any time inform us by email or in writing that you no longer want to hear from us. Your data is stored in accordance with UK law and we will not sell your data.
Our Newsletter (Smoke Signals) competitions are open to anyone aged 18 or over in the , excluding employees (and their immediate families) and agents of Chieftain Training Ltd. or anyone professionally connected to the company. The closing date for receipt of entries is given in Smoke Signals. The prize winner will be drawn shortly after the closing date and will be notified by email. All correct entries will be included in the draw. Entries will be accepted by email to email@example.com , or by post to our Southampton address.
Chieftain Training reserves the right to disqualify incomplete, altered or illegible entries. No responsibility will be accepted for entries lost, damaged or delayed in the post or that do not arrive in the relevant email inbox. Proof of posting or of emailing or of a read receipt will not be accepted as proof of delivery or receipt. Only one entry per household or email address is permitted; multiple entries will be invalid. Entrants must state their name, address, contact telephone numbers, email address and answers. The prize is a £50 Chieftain Training Voucher (valid for 6 months).
Gift voucher prizes can be redeemed against any course run at our Southampton Centre but not online or STCW courses or other products. If the course value is lower than the gift voucher prize then the balance of the gift voucher is forfeited, no “change/credit” given.
The voucher cannot be combined with any other offer or prize. The voucher is non-refundable and non-transferable. It can only be redeemed by the winner. Chieftain TRaining’s usual Terms and Conditions apply. Participation in sea survival courses is dependant on the centre’s usual requirements (i.e. good health, swimming capabilities etc.). The draw will be carried out by a staff member of Chieftain Training.
Chieftain Training may place entrants’ details on its’ database and contact them occasionally to offer courses and other relevant promotions. By entering this competition you are giving Chieftain Training permission to hold your details and contact you, you can opt out at any time
The winner may not transfer prize rights, nor obtain substitutions or cash redemptions. Entrants agree to be bound by the terms and conditions and all instructions form part of the rules.Chieftain Training reserves the right to disqualify any incomplete, altered or illegible entries. Chieftain TRaining’s decision is final and it reserves the right to amend or withdraw any part of this competition due to circumstances beyond its’ reasonable control. Winner’s details (name and county) will be available in the following edition of Smoke Signals.