Privacy Policy

Who we are

Chieftain Training is a trading name of Southampton Boat Club Ltd. Our website address is www.chieftain.training

Southampton Boat Club Limited is a “Not For Profit” company limited by guarantee (company number 11624464). The registered address is Mariners House, 58 Whitworth Crescent, Southampton, SO181GD.

What personal data we collect and why we collect it

By using our website, you’re agreeing to be bound by this Policy.

Our website gathers limited information about you during a session, including the IP address and domain name from which you are accessing the server. We use this information to help us improve the content, design and performance of the site. We will only collect information that is necessary to carry out a specified, explicit and legitimate purpose. The personal information we collect might include your name, address, email address, IP address, and information regarding what landing pages are accessed and when.

We will use any or all of the personal information we collect about you to build up a profile of your use of the website and its facilities. If you make contact with us via email we will store this information under your name on our database.

Profiling – we may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you.

If you purchase a product from us, your card information is not held by us, it is collected by our third-party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.

When you attend a course we may use the data you give us:

• To meet our legal and statutory duties and responsibilities;
• To process applications, enrolments and workforce development programmes and contracts;
• To book you on a course you have applied for;
• To carry out our obligations arising from any contracts entered into by you and us;
• For our own internal records so that we can provide you with a high quality service;
• Fo contact you in response to a specific enquiry;
• To customise our services so they work better for you;
• To contact you about services, products, offers and other things provided by us which we think may be relevant to you;
• To contact you via e-mail telephone or mail for marketing purposes in relation to further courses here at Chieftain Training;
• To promote our services using case study interviews and photographs that you have given to us and allowed us to take;
• We may ask you to complete surveys, questionnaires, case studies or comments on the website and our services to you from time to time. These will always be voluntary, but we may use the information from them to improve our services by acting upon your feedback. We also reserve the right to publish comments and feedback scores anonymously on our website, social media and impact reports;
• To send you communications which you have requested and that may be of interest to you. These may include information about courses, events, berthing, campaigns, appeals or other fundraising activities.
• The information you provide may be shared with other organisations for education, training, employment and well-being related purposes.

When you contact us we may use your information to:

• Keep you informed and/or invite you to our fundraising and charity promotional events and activities;
• Seek your views or comments on the services we provide;
• Notify you of changes to our services and update you on our charitable work;
• Send you communications which you have requested and that may be of interest to you. These may include information about events, campaigns, appeals or other fundraising activities.

We are legally required to hold some types of information to fulfil our statutory obligations (for example certification details). We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.  We may also contact you having received your details from a trusted third-party and we believe we have a legitimate interest to do so.

Who has access to your information?

We will not sell or rent your information to third parties, for marketing purposes. We will pass on your data to the appropriate regulatory body in order to comply with their education, examination and administration requirements.

Third Party Service Providers working on our behalf:

We may pass your information to our third-party service providers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to complete a training programme). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

If you are enrolling in a course which is delivered by, or in collaboration with, other training centres, we may share your data with them for the purpose of booking you on a course you have applied for; carrying out our obligations arising from any contracts entered into by you and us jointly; seeking your views or comments on the services we jointly provide; notifying you of changes to our services.

Your choices

We will not contact you for marketing purposes by email, telephone or post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email to info@chieftain.training

How you can access and update your information:

The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. If you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: info@chieftain.training or write to us at: Data Protection Lead, Chieftain Training, Mariners House, 58 Whitworth Crescent, Southampton, SO181GD.

You have the right to ask for a copy of the information Chieftain Training holds about you. There is a £10 adminisitaion fee applied. Under certain circumstances you have the right to request the erasure of your data.

16 or Under
We are committed to the protection of the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information as we will assume that you have this.

Security precautions in place to protect the loss, misuse or alteration of your information
We do not sell or rent your personal information. Your information may by necessity be disclosed to appropriate staff members, all of which are required to sign a confidentiality agreement. Additionally we will share your relevant data with government bodies [to fulfil our statutory responsibilities] and training regulatory bodies (such as the Royal Yachting Association).

When you give us personal information, we take steps to ensure that it’s treated securely. Any financial information (such as credit or debit card details) is processed using a third-party which is encrypted. When using our website and you are on a secure page a lock icon will appear to the left of the web browser or the url.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
We also follow stringent procedures to ensure we work with all personal data in line with the Data Protection Act 1998.

Information that will be collected automatically

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.

For more general information on cookies see the Wikipedia article on HTTP Cookies.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

More Information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.

However if you are still looking for more information then you can contact us through one of our preferred contact methods:

Email: info@chieftain.training

Links to other websites and transfer of data outside Europe

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

Transferring your information outside of Europe. As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

Review of this Policy
We keep this Policy under regular review. This Policy was last updated in November 2018.