Here is the Small Print, which applies to all enquiries and contracts.
CALL RECORDING
Phone calls to and from us may be monitored or recorded.
COMPANY & CONTRACT
Chieftain Training is a trading name operated under licence by Southampton Boat Club Ltd and STCW Ltd. While the name Chieftain Training is used throughout this website and these terms and will appear on your certificate, your contract is with either Southampton Boat Club Ltd. and/or STCW Ltd. (see booking confirmation or receipt).
BOOKING
A booking, (online, by phone, email, in writing or in person) followed by an acceptance (verbally or by email) by Chieftain Training forms the basis of a contract.
Bookings will only be accepted when accompanied by the appropriate “Booking Deposit” or “Full Fees.”
“Booking Deposits” are non-refundable.
“Full Fees” must be made (and cleared with our bank) by the “Full Fees Due Date.” If full payment is not made by this date then Chieftain Training reserves the right to re-sell your place and you will forfeit your booking deposit. Products booked after the “Full Fees Due Date” must pay the “Full Fee” at the time of booking.
PAYMENT OF BOOKING DEPOSIT & FEES
Booking deposits are per person.
| PRODUCT | DEPOSIT AMOUNT | FULL FEES DUE DATE |
|---|---|---|
| Online / E-Learning Courses | Full course fee | At time of booking |
| Face to Face Courses | Full course fee | At time of booking |
| Fast-Track Modules & Programmes over £1,500 | 25% of fees | Two calendar months before the programme start date |
| Consultancy | 50% of estimated fees | Within 7 days of invoice |
PAYMENT OPTIONS
Our preferred payment methods is bank transfer, although we offer all of the following:
| Bank Transfer | Account Name: STCW Ltd
Account Number: 4495 4557 Sort Code: 560068 Reference: Your surname or invoice number |
|---|---|
| International Bank Transfer | IBAN: GB54NWBK56006844954557
BIC Code: NWBKGB2L Bank: Nat West Bank address: High St. Southampton |
| Debit Card | Visa Debit, Delta, Visa Electron, Maestro & Mastercard Debit |
| Credit Card | Visa, Mastercard & American Express |
| Cash | Only in person at our centre or at our boat show stand; do not send us cash by post. |
VOUCHERS
We accept RYA vouchers as part or full payment on all full price courses except some STCW courses. We reserve the right to refuse RYA vouchers on discounted or special offer priced courses. We are unable to give you change if your RYA vouchers are worth a higher value that the course(s) you are buying.
DISCOUNTS
If you book two or more places on the same course then you pay the reduced rate stated in our current price list for each of those places. This assumes one payment and one booking.
CANCELLATION BY CUSTOMER
Cancellations made before the “Full Fees Due Date” (see table above) will only forfeit the booking deposit, cancellations made on or after this date will be liable for their full fees in all cases.
Students who receive a bulk-buy, package or any other discount and then cancel part of their package will loose the benefit of any discount before any refunds are made.
Enrolling on a course you do not have the necessary pre-requisites for will not vary these cancellation terms. Enrolling on a course you can not legally attend will also not vary these terms. If you require a visa to study in the UK then you must discuss this with us before booking your course.
POSTPONEMENT BY CUSTOMER
We will allow you to postpone your course to a later date on payment of the appropriate rebooking fee detailed below.
“Notice given by you,” refers to the notice given by you prior to the scheduled course start time. A day is considered to be a 24 hour period, thus if we are given 47 hours notice it shall be regarded as one day. Time is of the essence.
An enquiry from you as to our postponement terms does not constitute notice. An email confirmation from you that you would like to postpone does. Postponement must be made by email to info@chieftain.training and received in our email inbox. Notice is not accepted by social media and other communication channels. When postponing you can select any available date within 9 months of your original course date. If we are unable to deliver your rebooked date we would refund the rebooking fee not the original fee.
The “Rebooking Fee,” is a % of the current list price on our website. Bulk buy deals, trade pricing and special offers are not applied to rebooking fees.
| Notice Period given by you | Rebooking fee for 1-2 day Shorebased Courses | Rebooking fee for 3-10 day Shorebased courses | Rebooking fee for Powerboat, Motorboat, PWC Courses & Fast Track Programmes |
|---|---|---|---|
| 1 calendar month or more | 25% | 25% | 25% |
| 22 days or more | 35% | 35% | 50% |
| 14-21 days | 50% | 50% | 50% |
| 8-13 days | 60% | 75% | 75% |
| 5-7 days | 70% | 80% | 80% |
| 3-4 days | 80% | 85% | 85% |
| 2 days | 85% | 90% | 90% |
| 1 day | 90% | 90% | 90% |
| Less than 24 hrs | 95% | 95% | 95% |
Our postponement and cancellation terms are “catch all,” i.e. you can postpone under the above terms for bereavement, illness, Covid 19, changes to your work etc. We advise you to consider insuring your booking with a third party insurer in case you are unable to attend for any reason.
CANCELLATION BY CHIEFTAIN TRAINING & CHANGES TO PROGRAMME
Chieftain Training reserves the right to make changes to the advertised programme.
In the unlikely event that something unforeseeable and outside of our control forces us to, we reserve the right to postpone a course. This could include, (but is not limited to); extreme weather, regional power outage, national emergency, war, terrorism, epidemic, pandemic, riots, earthquake, strike action, staff illness, legislation or regulation. If we are forced to postpone your course then both parties will suffer their own associated costs and our sole obligation to you, will be to offer reasonable alternative course dates within a reasonable time scale. If we are unable to do that, then we may choose to cancel the course and refund you in full.
Chieftain Training reserves the right to cancel any booking at any time. In the unlikely event of this happening, we will offer alternative dates, if the dates do not suit you we will offer a full refund of course fees you have paid to us. We will not be liable for any other costs or losses that you may incur, including (but not limited to), travel and accommodation. We recommend you protect yourself by either booking fully flexible/refundable travel/accomodation and/or taking out appropriate insurance. We are unable to provide insurance advice.
AGENCY SALES
If we sell you a course or product on behalf of another provider, then your contract is with that provider and you are subject to their terms and conditions. Our involvement is purely as an agency for which the other provider may pay us. The following courses are sold by us acting only as an agent (Some STCW, all RYA Sail Cruising courses, some RYA PWC and some online / E-Learning courses). If you have booked a STCW course run by FireAid then you should view the Fire Aid Terms and Conditions and Fire Aid Privacy Policy. Most courses are delivered by us directly.
MEDICAL AND SAFETY
For those courses with a practical element (RYA Sea Survival, World sailing Offshore Personal Survival Refresher, Fire Fighting, Powerboat,Motor Cruising, PWC, etc.), you must be in good physical health at the start of your course (if in doubt, consult your GP).
The decision as to whether to participate in any of our activities lies with you, the participant. By enrolling on any of our courses you accept that there is a risk involved with fire fighting, pool use, life raft training and boating. It is your responsibility to decide if you are fit and healthy enough to start or continue any activity.
For practical and life raft courses you must inform your instructor if you are taking any form of medication.
On matters of safety, the decision of your instructor or skipper is final.
Non-swimmers on Sea Survival courses must inform their instructor and/or life guard at the start of the course.
LIFE JACKETS & PERSONAL BUOYANCY
| COURSE | PROVIDED BY US | CAN YOU USE YOUR OWN?* |
|---|---|---|
| Survival Courses | 150N Lifejacket | Yes, Minimum 150N |
| Powerboat Courses | 170N Lifejacket | No |
| Motor Cruising Courses | 170N Lifejacket | No |
| PWC Courses | 50N Impact Vest | Yes, Minimum 50N and torso protection |
| Own Boat Tuition
|
Can be hired from us for £5/day | Yes, you will need to provide your own personal buoyancy |
* If you prefer to use your own lifejacket or impact vest then it is your responsibility to ensure it is in good condition, that it is working and that it has been serviced in line with the manufacturer’s recommendations.
FEEDBACK / COURSE EVALUATION
We take your feedback seriously and at the end of your course we will ask you to complete an online course evaluation form. After you have left us the Principal and your Instructor read every form, we often updates our procedures based on the feedback we receive. We also retain your feedback for audit purposes. If we are missing some forms it could raise suspicion with our auditors so we operate a simple policy. We will issue your certificates after we unnecessary have received your feedback. You can write whatever you want, you can even will leave most of it blank but we need a form per students per course
CERTIFICATION & EXTERNAL FEES
We provide all the necessary coaching, but as with all training courses and exams, we cannot guarantee you pass. For RYA and CT courses, the decision of our Principal is final. For externally moderated RYA exams and CIEH courses, an appeals process is in place.
Certification is included for most courses, External Exam and License fees are listed here and are not included in our fees. Most certificates are printed however the following are sent as PDF by email (usually within 2 workings days of you completing your course).
- First Aid at Work
- Emergency First Aid at Work
- Outdoor First Aid
- 12 Volt Marine Electrics
- Rigging & Splicing
- Outboard Engine Maintenance
- Diesel Level 2
- Yacht Maintenance Week
- CIEH Food Safety (Level 1, 2, 3)
100% attendance is required for all courses. If you miss part of your course it is unlikely we will be able to provide certification.
IF YOU LOSE A CERTIFICATE ISSUED BY US THEN WE CAN REPLACE IT. THE FOLLOWING CHARGES APPLY:
- RYA Navigation Certificates – £50 per certificate
- Other RYA Certificates – £25 per certificate
- STCW Certificates – £25 per certificate
- HSE Certificates – Free (if digital)
- CIEH Certificates – Free (if digital)
- CT Certificates – Free (if digital)
For RYA SRC, RYA Instructor and RYA/MCA Certificates of Competence contact the RYA directly. For LRC, ROC and GOC Certificates of Competence the MCA.
GENERAL
Students agree to the classroom, craft, resources and accommodation allocated to them.
All RYA and MCA courses are taught in the English language. Instructor and Certificate of Competence Candidates will be required to deliver briefings in English as part of their course.
Chieftain Training is not responsible for any loss or damage to your personal possessions while you are with us. Please avoid bringing unnecassry valuables
We reserve the right to update these terms.
MINIMUM AGE
If a course has a minimum age, it is stated on the relevant course page. A parent or legal guardian must sign a consent form for all under eighteens on Practical and Survival courses.
ONLINE/E-LEARNING
RYA PPR, Short Range Certificate, Safe & Fun & CEVNI Test
These courses are delivered by us, using the RYA Interactive Platform, phone and email support is available from our Instructors.
RYA Day Skipper Shorebased, RYA Coastal Skipper/Yachtmaster Shorebased & RYA Yachtmaster Ocean Shorebased (e-learning)
These courses are delivered via the Skippers Online platform, email support is provided by their Instructors
DELIVERY BY POST
For those courses that require us, to post you course resources, we will normally post your goods within 1 working day of us receiving your order. UK Delivery times are out of control but typically 1-2 days. If you are based overseas then we will charge you the additional postage fees and delivery is likely to take longer.
OWN BOAT TUITION
For own boat tuition and boat delivery you must ensure your craft is fully insured and you have informed your insurance company that an instructor or skipper from Chieftain Training will be on board. During Own Boat Tuition the owner will remain the skipper. The Instructor’s decision to stay ashore or head for a safe port is final when involving matters of safety. The owner must provide meals for the Instructor as well as cover all mooring, fuel and general boat expenses. The owner is also expected to pay the instructor’s return travel expenses between our Southampton centre and the boat. We do not charge travel for own boat tuition in Southampton and Hamble. Chieftain Training reserves the right to cancel an own boat tuition course at any time without refund if we, our staff or agents consider the boat to be unfit for the course/passage or un-seaworthy. Owners must ensure that their craft is equipped with all the appropriate equipment for safe navigation and passage.
PHOTOGRAPHY
From time to time our staff and agents will take images or video footage of our courses. These photographs and moving images can be used by us for advertisements, marketing, leaflets, education, training and publicity purposes (including social media). If you would prefer that we did not photograph or film you, please let us know by email before the course starts or tell your Instructor and we will ensure you are not filmed or photographed by us.
COMPLAINTS
In the unlikely event that you are unhappy with any part of your course or dealings with us, we do need to know. In the first instance (stage 1), please tell your instructor or any member of staff, as most problems can be resolved while you are on the course. If they are unable to resolve the problem then you can escalate the complaint to stage 2. At stage 2, we ask you write to “The Principal” at the company headquarters in Hamble within two weeks. Your letter or email will need to explain what the problem was, who you made aware of the problem, what was done or not done and what you would like done now. Please mark this letter “Private & Confidential” and provide all evidence that you would like to rely on. We aim to respond to you within fourteen days.
If you are not satisfied with our stage 2 response then you may move to stage 3 and contact the awarding body, (RYA, CIEH, MCA as appropriate). These organisations will expect you to have exhausted the above stage 1 and stage 2 internal procedure first.
DISCIPLINE
Chieftain Training reserves the right to terminate your course(s) at any time if your behaviour is unacceptable. In this instance, we have no obligation to pay for any of your travel costs, expenses or to refund any monies paid or owed to us. If your course fees have been paid for by an employer or through an agent then we would normally inform them of why their staff member has been removed from a course.
PERSONAL DATA / PRIVACY
By making an enquiry with us, or buying any goods or service from us, you agree to us holding your information on electronic and/or paper file and to us contacting you with future offers, news and product information. You may at any time inform us by email or in writing that you no longer want to hear from us. Your data is stored in accordance with UK law and we will not sell your data. We are required by law to hold most certification records for specific time periods.
COMPETITIONS
Our competitions are open to anyone aged 18 or over in the , excluding employees (and their immediate families) and agents of Chieftain Training Ltd. or anyone professionally connected to the company. The closing date for receipt of entries is given in the competition Instructions. The prize winner will be drawn shortly after the closing date and will be notified by email.
For Smoke Signals competitions, all correct entries will be included in the draw. Entries will be accepted by email to info@chieftain.training, or by post to our Hamble address.No responsibility will be accepted for entries lost, damaged or delayed in the post or that do not arrive in the relevant email inbox. Proof of posting or of emailing or of a read receipt will not be accepted as proof of delivery or receipt. Only one entry per household or email address is permitted; multiple entries will be invalid. Entrants must state their name, address, contact telephone numbers, email address and answers. The prize is a £50 Chieftain Training Voucher (valid for 6 months).
Gift voucher prizes can be redeemed against any course run at our Hamble or Southampton Centre but not online or STCW courses or other products. If the course value is lower than the gift voucher prize then the balance of the gift voucher is forfeited, no “change/credit” given.
The voucher cannot be combined with any other offer or prize. The voucher is non-refundable and non-transferable. It can only be redeemed by the winner. Chieftain Training’s usual Terms and Conditions apply. Participation in sea survival courses is dependant on the centre’s usual requirements (i.e. good health, swimming capabilities etc.). The draw will be carried out by a staff member of Chieftain Training.
Chieftain Training may place entrants’ details on its’ database and contact them occasionally to offer courses and other relevant promotions. By entering a competition you are giving Chieftain Training permission to hold your details and contact you, you can opt out at any time
The winner may not transfer prize rights, nor obtain substitutions or cash redemptions. Entrants agree to be bound by the terms and conditions and all instructions form part of the rules. Chieftain Training reserves the right to disqualify any incomplete, altered or illegible entries. Chieftain Training’s decision is final and it reserves the right to amend or withdraw any part of this competition due to circumstances beyond its’ reasonable control. Winner’s details (name and city or county) will be available in the following edition of Smoke Signals or on our Facebook page.